At Iridium ERP, we strive to provide excellent service and customer satisfaction. Please read our refund policy carefully to understand your rights and our obligations regarding refunds.
Eligibility for Refund
Refunds are applicable only if a valid reason is provided within 7 days of the purchase date. The eligibility period begins on the date of transaction.
Conditions for Refund
A refund will be provided if:
- The product/service delivered does not match the description provided at the time of purchase.
- There are significant, unresolved technical issues that prevent the usage of the service that we are unable to fix within a reasonable timeframe.
- The customer must provide valid documentation or evidence supporting the refund request.
Non-Refundable Fees
The following fees are non-refundable under any circumstances:
- Setup fees, installation charges, and one-time service fees are non-refundable.
- Any payment made for a subscription plan beyond the current billing cycle is non-refundable.
How to Request a Refund
Refund requests must be submitted via email to info@iridiumerp.com with the following details:
- Full name and contact information
- Order/invoice number
- A clear explanation of the reason for the refund request
Our team will acknowledge your request immediately and respond with a resolution plan within 5-7 business days.
Refund Processing
Once your refund request is approved, the amount will be credited to your original payment method within 7-10 working days. Please note that bank processing times may vary and are beyond our control.
Changes to the Refund Policy
Iridium ERP reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.